Pilton Water Gardens

Frequently Asked Questions

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Pilton Water GardensFrequently Asked Questions

Q
Who will work on my property?
Well trained individuals using the correct equipment. All employees wear a company uniform with appropriate ID badges. We do not sub-contract to any third party.

Q
Where do you source your materials?
We source our materials locally ensuring they are environmentally friendly. We like to think we have old school traditions but with new age techniques.

Q
How do you interpret a clients ideas into a design?
By carefully listening to what you have to say, your needs and expectations, we use your thoughts and ideas to create an easy to follow yet  elegant design.

Q
Are you Insured with Public Liability?
Yes, we are fully covered with our own Public Liability Insurance and carry all required licences. We can say without exception, we have never had to make a claim.

Q
Can you provide ongoing maintenance?
Absolutely, many of our clients require us to return at regular intervals to carry out decorating jobs as well as general garden maintenance.

Q
Will you provide a timeframe for a project?
Yes of course. all of our proposals will outline a project duration. We aim to complete all projects on time and on budget.

Q
Can we alter a project once started?
Yes, but please bare in mind this may change the project timeframe as well as increase/decrease the project cost depending on the changes you make.

Q
What type of clients do you have?
Our services are available to residential, commercial properties as well as educational institutes. Basically anyone who needs our services receives our full attention.

Q
Who do I contact if an issue or problem arises?
Always call us and we’ll be happy to come and look at the problem, if for some reason the problem was something we did, we’ll rectify it free of charge.

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